FAQ

What's a typical timeframe on getting new countertops?

From template to installation, the process typically takes about 7-10 days. However, timelines can vary based on project complexity and material availability.

What types of natural stone do you offer?

We offer a wide variety of natural stone including granite, marble, quartzite, and soapstone.

How do I choose the right stone for my project?

Our expert team can guide you through the selection process based on your style, usage, and budget requirements. We also encourage you to visit our showroom to see the stones in person.

What is the process for getting my countertops installed?

The process involves several steps: selecting your stone, scheduling a template appointment, approving the layout, fabrication, and finally, installation.

Do I need to be present during the installation?

No, our team of professional installers can access your space through a garage door or lockbox. If you will not be present, we do ask that you keep your phone readily available, just in case we have any questions during the insallation process.

What should I do to prepare my home for installation?

Ensure all existing countertops and sinks are removed unless previously arranged with our team. Clear pathways for the installers and secure pets and children from the work area. 

What is the fabrication process for countertops?

Fabrication involves cutting the stone to size and shaping the edges. Our skilled craftsmen use state-of-the-art equipment to ensure precision and quality.

Can I customize the edges of my countertops?

Yes, we offer various edge profiles including eased, beveled, bullnose, ogee, and more. Our team can help you choose an edge that complements your design.

How do you ensure the accuracy of the countertop measurements?

We use advanced templating technology to create precise digital templates, ensuring a perfect fit for your countertops.

Can you fabricate and install countertops for unique or complex designs?

Absolutely! Our experienced team can handle intricate designs, custom shapes, and special requests to meet your unique needs.

How do I care for my new countertops?

We provide detailed care and maintenance instructions for each type of stone. Generally, regular cleaning with mild soap and water, avoiding harsh chemicals, and periodic sealing (if necessary) are recommended.

What if I notice an issue with my countertops after installation?

Contact us immediately if you notice any issues. We stand behind our work and will address any concerns promptly to ensure your complete satisfaction.

Do you offer a warranty on your countertops?

Yes, we offer a warranty on both materials and workmanship. The specifics of the warranty can vary based on the type of stone and the scope of the project.

Do you offer removal of old countertops?

Yes, we can remove your old countertops for an additional fee. This service can be arranged during the initial consultation.

Can you install sinks and backsplashes?

Yes, we offer installation of sinks and backsplashes as part of our comprehensive service. We can help you select the right products to complement your countertops.

Do you provide services for commercial projects?

Yes, we have experience in both residential and commercial projects. Contact us to discuss your specific needs and project requirements.